Terms & ConditionsMaking A PurchaseDelivery InformationDelivery ScheduleBack OrdersReturns PolicyTax ChargesPrivacy & CookiesContacting UsComplaintsClubhouse Golf is a trading name of Clubhouse Golf Limited. Registered Office: Units 1-4 Raglan Court, Clayton Road, Birchwood, Warrington, WA3 6SZ, United Kingdom. Registered in England and Wales, Company Number: 04889650. Registered VAT Number: 274 4301 16.
These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this website.
Making A Purchase
Making a purchase could not be easier. Just browse our online store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked to complete your details that are required to enable us to complete the order.
We accept all debit, credit and American Express cards. We do take payment for any item ordered or backordered. Special order items are also charged therefore they are reserved and awaiting arrival to our goods in department. Once your order has been delivered to us it is then checked and dispatched. If you prefer to order by telephone using our mail order service please call us on 0333 800 1617+44 333 800 1617
. All mail order transactions where debit/credit card details are obtained are 100% guaranteed safe and secure.1.0
When confirmation of order is received, this is to indicate that we have received your order. This is deemed as an 'Offer to Buy' and whilst payment is collected, it is held on deposit against the order placed until shipping is in process. This will then indicate acceptance of your order and hence a contract between us, when we send you an order dispatched email. We have included this condition to protect us in the case that a mistake has been made in pricing, if we have by error inadvertently under-priced goods, or if we are no longer able to supply a particular product for some reason. In the case of a price change, we will always contact you first to ensure that the price is acceptable. In the case of availability, we will advise of either a delay or offer a similar replacement or refund. Orders placed that include any special order items will be packed and stored, awaiting the arrival of the special order items from our suppliers to our warehouse. Then the complete order will be immediately shipped as a completed order using express delivery. Orders can be split shipped subject to the order value at our discretion. 1.1
Changes to any orders placed will only be accepted by sending a message from our Contact Us
page. Once your message has been received, notification of reply will follow at the earliest opportunity during business hours. Special orders placed that include custom fit may not be changeable due to the order status. Orders placed online that have not been shipped or picked and packed, or goods that are on back order may not be changeable. We will always endeavour to make changes where and when possible. 1.2
When ordering for the first time, if you choose an alternative delivery address other than the cardholders matching address, we may contact you if the transaction details are not fully matched and verified. If the alternative delivery address is a work place, we may require the full name of business including a delivery contact name and landline telephone number. If the address is a private address, a landline number will be required and a proof of identity that includes the full name address of the recipient from any bill or statement.1.3
Orders approved that are financed using V12 interest free finance, are subject to the terms and conditions that are regulated by the Consumer Credit Directive (CCD). Under the consumer the Consumer Credit Act customers have a legal right to cancel their financial agreement within fourteen days of execution. 1.4
Cancellation of V12 finance agreements will only be accepted subject to the terms and conditions. Please send a message from our Contact Us
page and upon receipt of your message, our finance team will contact you to discuss the agreement.1.5
To cancel your order, please send a message from our Contact Us
page. Cancellations of orders are subject to our terms & conditions, once your request has been received we will contact you on the eligibility of your request.1.6
Custom fitted equipment - as the leading custom fit retailer, we aim to deliver your custom fit order as quickly as possible. All custom fit equipment is built at the manufacturer's custom fit factory to ensure the highest quality of build, which may take up to 10-14 working days as per the manufacturer's lead time. Please note that we are governed by availability of manufacturer's supply and in certain circumstances there can be delays that exceed the 10-14 working days delivery which is out of our control.1.7
The 'Sale of Contract' on all custom fitted club orders, personalised/logo golf balls or special request orders cannot be cancelled once the payment has been taken and your purchase has been accepted and confirmed. The 'Sale of Contract' is a binding agreement that applies in all such circumstances.1.8
All custom fitted club & personalised/logo ball orders have a lead time displayed on the product page within the website. This lead time can vary between suppliers and the quoted lead time is to be used as a guide and estimate for delivery. For all UK customers, if you select a UK Next Working Day or UK Before Noon/UK Before 10:30am delivery service, this will be the service that your goods will be shipped on when the custom fitted clubs or personalised/logo balls arrive to us from the supplier.
Clubhouse Golf offer a fast delivery service. All UK Mainland orders over £30 in value are shipped free of charge if ordered online, subject to destination. Usually products are dispatched 24 hours from receipt of order, subject to stock. All goods are fully insured in transit.
Delivery charges that apply to custom fit or special orders placed under the shipping free threshold are charged at the listed delivery rates. Upon our receipt of your order, the delivery service chosen and paid for will replicate the service provided once your order has arrived into our warehouse and has gone through our quality control checking.
Our delivery charges are a subsidised charge that is made to our customers based on the value of the order, as the actual cost incurred by Clubhouse Golf is greater. Please visit our Delivery
page to view our charges before ordering as these charges and conditions will apply to your order.2.0
All delivery charges are a separate contractual agreement within the order process and website.2.1
Placing an order for the first time with a request to be delivered to an alternative address, will require the transaction are to be fully matched and verified.2.2
Orders placed using the V12 Finance payment method can only be shipped to the address given in the finance application. 2.3
Orders are dispatched on weekdays (Mon-Fri), except Bank Holidays.2.4
Saturday delivery is available subject to orders being placed by 5pm on Friday.2.5
Orders placed on Friday before 5pm on a Next Working Day service will arrive on Monday.2.6
Orders placed over the weekend on a Next Working Day service will arrive on Tuesday.2.7
In the unfortunate instance that upgraded delivery service is not met, then this entitles the customer to a refund of the difference between the paid for service and our Standard delivery charge.2.8
The special delivery instructions section in the check out is offered as an option that is selected by the customer. Clubhouse Golf cannot accept any responsibility for loss of goods with provided special delivery instructions by the customer.
In the instance where there is a failed delivery, due to the customer not being present or anyone able to sign for the parcel at the delivery address on the day, the courier will try your nearest neighbour and if unsuccessful, will make a further attempt delivery of the parcel the following working day. Further failures will lead to the parcel being returned to the courier's depot and held for three days awaiting the customer's collection.3.0
If the parcel is returned to us by the courier and the customer requests a re-delivery, an additional delivery will be charged to the customer.3.1
If any parcel is refused by the customer, a courier dispatch and return fee will apply to the value of £184.108.40.206
If a customer decides to cancel the order due to a deadline not met and after a failed delivery attempt where the customer has not been there to sign for the delivery, a courier shipping cost will be incurred by the customer to the value of £9.99, which will be taken from the refund amount. 3.3
Upon receipt of your delivery before you sign for the parcel, if the package is damaged or if you think that your parcel has been tampered with, please ensure that you bring this to the driver's attention and sign for the parcel as damaged.3.4
Any shortages, damages or incorrect items delivered must be reported within 48 hours of the parcel being signed for. To raise a claim, please send a message from our Contact Us
Any incorrect items being returned back to us must be in their original packaging and exact condition as sold and received.3.6
Any delivery where the customer has requested it to a neighbour is subject to condition 3.4
Any customer authorising a delivery to a neighbour that is to be signed for by them, do so at their own risk.3.8
Deliveries that are in dispute or are under courier investigation can take up to 7-working days for resolve, during this process no alternative products or refunds can be authorised until the courier investigation have been completed.3.9
Customers requesting that their delivery is left in a safe place do so at their entire risk. Any orders placed with our company will require a signature of receipt upon delivery with the driver to validate any possible claim.
If there is a problem with your order relating to any products, we will immediately contact you by email offering alternative options. You will always have the option to cancel your order, however please allow us the opportunity to put right the situation ensuring a speedy resolve that is acceptable to you. Like all businesses, errors and mistakes can happen in which it is always our sincere intentions to reduce as much inconvenience as possible, in order for our customers to maintain an enjoyable service experience when purchasing from our company.4.0
Subject to the delivery destination, we are happy to ship any goods that are held awaiting the delivery of any out of stock/problem items.4.1
For custom fit, special order or pre order items, our normal procedure is to pick and pack your standard items and place them in reserve, awaiting the remaining goods to be delivered to us by our suppliers.4.2
Subject to the value of the goods being reserved and the shipping destination, a request can be made for the goods held to be shipped and the remaining items to follow. 4.3
Any order that has been approved for split shipping will not exceed two separate deliveries. 4.4
Any items placed that are either custom fit, special order or pre order items, are paid for in advance and are subject to delivery that is quoted within the information on the product page.4.5
With any order that is placed if the majority of items are available to immediately ship we reserve the right to process the order and deliver, we then forward on the items that are out of stock. The customer reserves the right to cancel the out of stock items.
We strive to give all customers complete satisfaction on their purchase. If for any reason you are unhappy with a
product that you have received, you are can return it for a full refund within our Returns Policy.
Due to the nature of fast moving product and stock availability, we are unable to offer an exchange service. If you would like to replace your item with another, we recommend you place a new order to ensure stock is allocated for you. This will also allow us to provide a quicker delivery service so you receive your replacement item sooner.
If you need to need to speak to or email one of our returns team, please call us on 0333 800 1617+44 333 800 1617
or send a message from our Contact Us
All items returned must be in their original packaging and exact condition as sold and received.5.1
Items must not show any signs of damage, been worn and must be free from any odours (including cigarette smoke).5.2
Items received back in a non-resalable condition will be returned back.5.3
Any custom fit, personalised or special ordered items that are not standard stock cannot be returned for credit note or refund (unless supplied as faulty, not fit for purpose or not as described).5.4
Any item received as a free of charge gift must be returned back with the items for refund. Any free of charge gifts that have not been returned will be deducted off the value of the refund.Return Services:6.0
When returning items by recorded post, we are unable to accept responsibility for items lost in transit. 6.1
The DPD UK Drop Off Service carries a starting insurance cover of £50 per parcel. An increase to the insurance cover can be added at an additional cost to the return.6.2
The DPD UK Collection carries a maximum insurance cover of £150 per parcel.6.3
The DPD European Drop Off Service carries a maximum insurance cover of £50 per parcel.6.4
If the value of your returned items is greater, the DPD return services will be used at the risk to the sender.6.5
For 3rd party collections, Clubhouse Golf is happy to arrange a third party collection on goods. The cost of collection starts costs £9.99 and this service can be arranged by either calling us on 0333 800 1617+44 333 800 1617
or by sending a message from our Contact Us
If you have purchased from a country in the European Union, we are currently unable to offer a collection or drop-off return service. Returns must be arranged by the customer through a local courier or mail service. If Clubhouse Golf is liable to pay the return cost, this will be refunded separately. Please ensure that a completed returns form is enclosed with any return.Conditions of Refund:7.0
Upon receipt of your original order commencing the very next day, you have a 30 day period to return eligible items for a refund. This period includes weekends and bank holidays.7.1
For any items returned later than 30 days, a credit note to the value of the items will be issued (which can be used on a future purchase).7.2
Refunds are made back to the original payment method as per your order and can take up to 7 days from our receipt of your goods. If you purchased via card payment by telephone, we will contact you for the original payment details.7.3
Any items returned that have been purchased using a gift voucher or credit note will only be issued a credit note.7.4
Any items returned that have been purchased on V12 Finance will be refunded from the finance agreement, as long as a minimum balance of £250 remains. If the value of the refund takes the finance agreement below the minimum balance, a credit note will be issued instead.Faulty Items:8.0
If you are a UK customer and your item has developed a fault within 60 days of purchase, we will arrange a DPD UK Drop Off service for small-medium parcels or a DPD UK Collection for larger parcels.8.1
Any faulty items that fall outside of 60 days are to be returned at your cost under CRTBW (customer return to base warranty). 8.2
Once we have received your faulty item, we will process your return as quickly as possible and deliver your replacement item via an express service.8.3
Faulty items may be subject to inspection by the manufacturer. Many of our manufacturers operational facilities are affected due to COVID-19, therefore delays are to be expected for such items.8.4
If the item you returned is not considered faulty through inspection, it is the consumers responsibility to incur the postage cost to return the items back.8.5
All faulty items must be received back to us within the manufacturer's warranty period and no faulty returns will be accepted outside of the warranty period.8.6
For Motocaddy and PowaKaddy products, the manufacturer's warranty cover is available through the authorised service centres within the UK and Ireland only. Customers outside the UK and Ireland will need to return their product back to the UK for repairs and services.
All of our online prices are fully inclusive of UK VAT at the standard 20% rate.9.0
If you are purchasing from a country in the European Union, your order will be delivered on a 'Taxes and Duties Prepaid' basis. You, as the consignee, will incur relevant import duty and VAT, however these costs are included in the price you pay for the goods and Clubhouse Golf will disburse these costs on your behalf. By purchasing from us, you authorise our courier to carry out customs formalities on your behalf and as your agent. 9.1
If your residence is free from UK VAT, the correct amount will automatically be deducted from your basket before an order is processed.9.2
The current legislation allows every customer who lives in the Channel Islands to be VAT exempt.
Privacy & Cookies
Maintaining the security of your data is a priority at CHG and we are committed to respecting your privacy rights. We promise to handle your data fairly and legally at all times. CHG is also committed to being transparent about what data we collect about you and how we use it.
If you'd like to read more on how and where we collect or how we use your personal data, please visit our Privacy Notice
page to learn more about what cookies we use, their nature, purpose and related usage of your personal data.
Contacting UsPhone: 0333 800 1617+44 333 800 1617
(Mobile Friendly)Lines Open: Monday to Friday 8am - 6pm, Saturday 9am - 5pm, Sunday 10am - 4pm (Bank Holidays 9am - 4pm)Please note:
Customer Services and Returns lines are closed on weekends.Message: Ask a questionWarehouse & Offices:
Clubhouse Golf - Hub
Units 1-4 Raglan Court
If you’re not completely happy with our service, we’d like to hear about it so we can do something to put it right. We do everything we can to make sure our customers get the best products and service possible. However, sometimes we may not get things right the first time. When that happens, we want you to tell us what went wrong so we can put matters right.
Please send a message from our Contact Us
page where you can tell us about your complaint and choose the department that your complaint relates to. Alternatively, you can call us on 0333 800 1617+44 333 800 1617
and your complaint will be logged.
We will acknowledge your complaint promptly and keep you updated. All complaints are taken seriously and we will do everything we can to resolve your complaint quickly.