Terms & ConditionsMaking A PurchaseDelivery InformationDelivery ScheduleBack OrdersReturns PolicyTax ChargesPrivacy & CookiesContacting Us
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.
Making A Purchase
Making a purchase could not be easier. Just browse our online store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked to complete your details that are required to enable us to complete the order.
We accept all debit, credit and American Express cards. We do take payment for any item ordered or backordered. Special order items are also charged therefore they are reserved and awaiting arrival to our goods in department. Once your order has been delivered to us it is then checked and dispatched. If you prefer to order by telephone using our mail order service please call us on 0333 800 1617
. All mail order transactions where debit/credit card details are obtained are 100% guaranteed safe and secure. If you prefer to pay by internet banking using BACS or CHAPS please email firstname.lastname@example.org
and we will forward you our full banking details in order for you to process a payment and complete your purchase.1.0
When confirmation of order is received, this is to indicate that we have received your order. This is deemed as an 'Offer to Buy' and whilst payment is collected, it is held on deposit against the order placed until shipping is in process. This will then indicate acceptance of your order and hence a contract between us, when we send you an order dispatched email. We have included this condition to protect us in the case that a mistake has been made in pricing, if we have by error inadvertently under-priced goods, or if we are no longer able to supply a particular product for some reason. In the case of a price change, we will always contact you first to ensure that the price is acceptable. In the case of availability, we will advise of either a delay or offer a similar replacement or refund. Orders placed that include any special order items will be packed and stored, awaiting the arrival of the special order items from our suppliers to our warehouse. Then the complete order will be immediately shipped as a completed order using express delivery. Orders can be split shipped subject to the order value at our discretion. 1.1
Changes to any orders placed will only be accepted by email and are subject to terms and conditions. Please email email@example.com
and once your email has been received, notification of reply will follow at the earliest opportunity during business hours. Special orders placed that include custom fit may not be changeable due to the order status. Orders placed online that have not been shipped or picked and packed, or goods that are on back order may not be changeable. We will always endeavour to make changes where and when possible. 1.2
When ordering for the first time, if you choose an alternative delivery address other than the cardholders matching address, we may contact you if the transaction details are not fully matched and verified. If the alternative delivery address is a work place, we may require the full name of business including a delivery contact name and landline telephone number. If the address is a private address, a landline number will be required and a proof of identity that includes the full name address of the recipient from any bill or statement.1.3
Orders approved that are financed using V12 interest free finance, are subject to the terms and conditions that are regulated by the Consumer Credit Directive (CCD). Under the consumer the Consumer Credit Act customers have a legal right to cancel their financial agreement within fourteen days of execution. 1.4
Cancellation of V12 finance agreements will only be accepted subject to the terms and conditions. Please email your full request and contactable details to firstname.lastname@example.org
and upon receipt of your email, our finance team will contact you to discuss the agreement.1.5
To cancel your order, please email email@example.com
. Cancellations of orders are subject to our terms & conditions, once your request has been received we will contact you on the eligibility of your request.1.6
Custom fitted equipment - as the leading custom fit retailer, we aim to deliver your custom fit order as quickly as possible. All custom fit equipment is built at the manufacturer's custom fit factory to ensure the highest quality of build, which may take up to 10-14 working days as per the manufacturer's lead time. Please note that we are governed by availability of manufacturer's supply and in certain circumstances there can be delays that exceed the 10-14 working days delivery which is out of our control.1.7
The 'Sale of Contract' on all custom fitted club orders, personalised/logo golf balls or special request orders cannot be cancelled once the payment has been taken and your purchase has been accepted and confirmed. The 'Sale of Contract' is a binding agreement that applies in all such circumstances.1.8
All custom fitted club & personalised/logo ball orders have a lead time displayed on the product page within the website. This lead time can vary between suppliers and the quoted lead time is to be used as a guide and estimate for delivery. For all UK customers, if you select a UK Next Working Day or UK Before Noon/UK Before 10:30am delivery service, this will be the service that your goods will be shipped on when the custom fitted clubs or personalised/logo balls arrive to us from the supplier.
Clubhouse Golf Direct offer a fast delivery service. All UK Mainland orders over £30 in value are shipped free of charge if ordered online, subject to destination. Usually products are dispatched 24 hours from receipt of order, subject to stock. All goods are fully insured in transit.
Delivery charges that apply to custom fit or special orders placed under the shipping free threshold are charged at the listed delivery rates. Upon our receipt of your order, the delivery service chosen and paid for will replicate the service provided once your order has arrived into our warehouse and has gone through our quality control checking.
Our delivery charges are a subsidised charge that is made to our customers based on the value of the order, as the actual cost incurred by Clubhouse Golf Direct is greater. Please click here
to view our delivery charges before ordering as these charges and conditions will apply to your order.2.0
All delivery charges are a separate contractual agreement within the order process and website.2.1
For 3rd party collections, Clubhouse Golf Direct is happy to arrange a third party collection on goods. The cost of collection starts from £5.99 and this service can be arranged by either emailing firstname.lastname@example.org
or calling us on 0333 800 1617
Placing an order for the first time with a request to be delivered to an alternative address, will require the transaction are to be fully matched and verified.2.3
Orders placed using the V12 Finance payment method can only be shipped to the address given in the finance application. 2.4
Orders are dispatched on weekdays (Mon-Fri) and Saturday AM, except Bank Holidays.2.5
Saturday delivery is available subject to orders being placed by 3pm on Friday.2.6
Orders placed on Friday before 3pm on a Next Working Day service will arrive on Monday.2.7
Orders placed over the weekend on a Next Working Day service will arrive on Tuesday.2.8
In the unfortunate instance that upgraded delivery service is not met, then this entitles the customer to a refund of the difference between the paid for service and our Standard delivery charge.2.9
The special delivery instructions section in the check out is offered as an option that is selected by the customer. Clubhouse Golf Direct cannot accept any responsibility for loss of goods with provided special delivery instructions by the customer.
In the instance where there is a failed delivery, due to the customer not being present or anyone able to sign for the parcel at the delivery address on the day, the courier will try your nearest neighbour and if unsuccessful, will make a further attempt delivery of the parcel the following working day. Further failures will lead to the parcel being returned to the courier's depot and held for three days awaiting the customer's collection.3.0
If the parcel is returned to us by the courier and the customer requests a re-delivery, an additional delivery will be charged to the customer.3.1
If any parcel is refused by the customer, a courier dispatch and return fee will apply to the value of £184.108.40.206
If a customer decides to cancel the order due to a deadline not met and after a failed delivery attempt where the customer has not been there to sign for the delivery, a courier shipping cost will be incurred by the customer to the value of £9.99, which will be taken from the refund amount. 3.3
Upon receipt of your delivery before you sign for the parcel, if the package is damaged or if you think that your parcel has been tampered with, please ensure that you bring this to the driver's attention and sign for the parcel as damaged.3.4
Any shortages or damages must be reported within 48 hours of the parcel being signed for. All claims must be made on email to email@example.com
Any delivery where the customer has requested it to a neighbour is subject to condition 3.4
Any customer authorising a delivery to a neighbour that is to be signed for by them, do so at their own risk.3.7
No claim for shortages or damage will be accepted if condition 3.4
is not met.3.8
Deliveries that are in dispute or are under courier investigation can take up to 7-working days for resolve, during this process no alternative products or refunds can be authorised until the courier investigation have been completed.3.9
Customers requesting that their delivery is left in a safe place do so at their entire risk. Any orders placed with our company will require a signature of receipt upon delivery with the driver to validate any possible claim.
If there is a problem with your order relating to any products, we will immediately contact you by email offering alternative options. You will always have the option to cancel your order, however please allow us the opportunity to put right the situation ensuring a speedy resolve that is acceptable to you. Like all businesses, errors and mistakes can happen in which it is always our sincere intentions to reduce as much inconvenience as possible, in order for our customers to maintain an enjoyable service experience when purchasing from our company.4.0
Subject to the delivery destination, we are happy to ship any goods that are held awaiting the delivery of any out of stock/problem items.4.1
For custom fit, special order or pre order items, our normal procedure is to pick and pack your standard items and place them in reserve, awaiting the remaining goods to be delivered to us by our suppliers.4.2
Subject to the value of the goods being reserved and the shipping destination, a request can be made for the goods held to be shipped and the remaining items to follow. 4.3
Any order that has been approved for split shipping will not exceed two separate deliveries. 4.4
Any items placed that are either custom fit, special order or pre order items, are paid for in advance and are subject to delivery that is quoted within the information on the product page.4.5
With any order that is placed if the majority of items are available to immediately ship we reserve the right to process the order and deliver, we then forward on the items that are out of stock. The customer reserves the right to cancel the out of stock items.
If your order contains custom fit, special order or pre order items, you can request a split shipment by emailing firstname.lastname@example.org
for dispatch of the remaining items that are available. Please ensure you include your order number, full name and address including the delivery address that matches the order details. When your goods have gone to dispatch, you will receive a confirmation email with the tracking number that is generated during the dispatch process.
In the unlikely event that you experience problems with any of the products you have bought from us, please call our returns department on 0333 800 1617
or email email@example.com
and once we are notified, we can advise you of the return procedure.
Clubhouse Golf holds no liability (outside of normal warranty given by the manufacturer) with regard to the return of any equipment, purchased by a consumer which currently confirms to R&A or USGA regulations, but may not do so in the future due to changes to the rules set by the governing bodies of the game.5.0
Exchanges may in certain circumstances be taken to our warehouse which is subject to prior authorisation and stock availability. Please call our returns department on 0333 800 1617
or email firstname.lastname@example.org
giving the full details of your request including the original purchase details.5.1
Customers returning any items in person to our warehouse without contacting the returns department may not be given a same day resolve on their requirements.5.2
All items returned are fully examined and must be in the exact condition as received with all labels attached and in the original packaging.5.3
Any items returned that have an odour from smoking or body sweat, will not be accepted under any circumstances and we reserve the right to refuse these goods.5.4
Due to the nature of underwear, any purchases are considered a final sale. For reasons of health and hygiene safety, we are unable to exchange or refund any 2UNDR products once the original sealed packaging has been opened.5.5
Goods received back to us that are not in a resalable condition will be returned back to you at your cost. 5.6
Returns policies vary between manufactures and demands are made, where they reserve the right to inspect any faulty products that fall within certain categories.5.7
Products that are deemed to be inspected by the supplier can take up to fourteen working days for a resolve.Conditions for Refunds:6.0
Upon receipt of your order, commencing the moment your order is placed and ends 14 days from the day you receive it. The 14 day period is the time you have to decide whether to cancel any order subject to the eligibility of specific goods. Once you have notified us you then have a maximum of a further 7 days ensuring that the goods are in our receipt to be eligible for a refund. This period includes weekends and bank holidays.6.1
Notification is an email service only, using only the following email address email@example.com
. Please state your intention to return eligible products that meet our terms and conditions, and guidelines listed online for a full refund. Once your email has sent, you have a reasonable time to post the goods back to us at your own cost.6.2
The refund policy only applies to the original purchase and does not cover exchanges that fall outside the refund terms and conditions. Exchanges are not a new contract of purchase. Exchanges that are returned within our exchange policy will be issued with a credit note, less any postage charges that have been incurred by our company relating to the original request for exchange.6.3
Any items that have been returned to us for a refund or exchange that are claimed unused and either found be too used or damaged will not be accepted. A minimum charge starting from £4.99 that is subject to size weight and destination will be requested to cover our costs of returning your goods. 6.4
The threshold for free UK delivery (subject to destination) as per our terms and conditions is £30. If any items are returned for a refund from any order which has received free shipping the refunded amount will be taken into account to ensure that the remaining order value still exceeds the free shipping qualification. If any refund brings the final order total below the free shipping threshold, the normal postage charge will be deducted from the refund amount.6.5
Special order or custom fit items that are not either a standard stock line or are tailored to a customer's request are none refundable or returnable - unless supplied as faulty, not fit for purpose or not as described then your statutory rights will still apply.6.6
Orders that are placed using V12 finance that include custom fitted orders, special orders or products that are subject to any changes are not covered by the DSR (distance selling regulation). These conditions are also covered in the CCD cancellation right. With all custom fitted orders, special orders or products that are subject to any changes, the 'Sale of Contract' cannot be cancelled and any orders that are placed will have to be paid in full using another payment facility that is accepted by our company. The 'Sale of Contract' is a binding agreement that applies in all such circumstances.6.7
Returned goods that have been purchased using a gift voucher or credit note will only be allocated a credit note.6.8
Any item received as a free of charge gift must be returned back with the goods for refund. Any free of charge gifts that have not been returned will be deducted off the value of the returned goods.6.9
Refunds are only processed through the original payment method that was selected upon placing the original order.Conditions for Exchanges or Credit Note:7.0
We offer a 30 day period from the date of your order placed for exchanges or credit note redemption.7.1
Any items returned after the 30 days period will not be accepted and any return postage costs are at the customer's responsibility.7.2
All goods returned with a request for exchange, will be processed accordingly and the new items will be dispatched to you at our expense. 7.3
This service only covers exchanges on the original order, if the goods are received back within 30 days of the purchase date, on a one exchange basis only and are subject to our standard delivery rate based upon the delivery destination. 7.4
Any purchases made that have received free delivery (UK Mainland) will also qualify. Any orders outside the UK or none UK Mainland, or orders that have received discounted shipping rates will be subject to the return shipping charge being applied at our shipping rates listed on our website. 7.5
If any items are allocated a credit note, postage will be charged against the redemption unless the order exceeds our free shipping rates listed on our website.7.6
If you are independently returning your items, we are unable to accept responsibility for goods lost in transit on the way from you to us.7.7
The DPD UK & European Drop Off Return Service carries a maximum insurance cover of £50 per parcel. If the value of your return item(s) is greater, this service can only be used at the risk to the sender not Clubhouse Golf.7.8
The DPD UK Collectionf Return Service carries a maximum insurance cover of £150 per parcel. If the value of your return item(s) is greater, this service can only be used at the risk to the sender not Clubhouse Golf.Faulty Goods 8.1
If your fault develops within 60 days of purchase on large items we will provide a DPD UK Drop Off Service or DPD UK Collection Service depending on the size and weight of your parcel.8.2
Upon receipt of the faulty item we will deliver the replacement to you on an express service.8.3
Any faulty products reported after 60 days from the invoice date cannot be collected or returned at our cost and are covered only by the CRTBW (customer return to base warranty).8.4
Returns policies vary between manufactures and demands are made, where they reserve the right to inspect any faulty products that fall within certain categories.8.5
Products that are deemed to be inspected by the supplier can take up to fourteen working days for a resolve.8.6
For Motocaddy and Powakaddy products, the manufacturer's warranty cover is available through the authorised service centres within the UK and Ireland only. Customers outside the UK and Ireland will need to return their product back to the UK for repairs and services.8.7
All faulty items must be received back to us within the manufactures warranty period that is allocated to each specific product and no faulty returns will be accepted outside of the warranty period.
All of our online prices are fully inclusive of VAT at the standard 20% rate.9.0
If your residence is free from chargeable VAT, we will automatically deduct the VAT from your purchase once an order has been processed and paid for including VAT.9.1
The current legislation allows every customer who lives in Switzerland and the Channel Islands, VAT Exempt.9.2
If you provide us with an EU VAT number when completing your order through our checkout, this will be validated once the order is processed and if accepted, the VAT content will be refunded back to your original method of payment.
Privacy & Cookies
Maintaining the security of your data is a priority at CHG and we are committed to respecting your privacy rights. We promise to handle your data fairly and legally at all times. CHG is also committed to being transparent about what data we collect about you and how we use it.
If you'd like to read more on how and where we collect or how we use your personal data, please see our Privacy Notice
to learn more about what cookies we use, their nature, purpose and related usage of your personal data.
Contacting UsPhone: 0333 800 1617
(Mobile Friendly)International: 0044 161 745 7055Sales Enquiries Email: firstname.lastname@example.orgTracking Enquiries Email: email@example.com
(Lines Open: Mon-Fri 9am-5:30pm, Sat 9am-5pm, Sun 9am-4pm, Bank Holidays 9am-5pm)Please note:
Customer services lines are closed on weekends.Returns Email: firstname.lastname@example.org
(Lines Open: Mon-Fri 8:30am-5:30pm, Bank Holidays 9am-5pm)New Warehouse & Offices:
Clubhouse Golf - Hub
Unit 7 Fairhills Business Park