COVID-19 Response:  An update on delivery information,
returns policy and our safety measures.  Find out more
 

Returns

No Hassle Just 100% Satisfaction

Easy Returns

Clubhouse Golf strive to give all our customers complete satisfaction on your purchase. If for any reason you are unhappy with a product that you have received, you are welcome to return it for exchange/credit note or full refund.

Due to the impact coronavirus is having on our customers’ ability to return items, we’ve extended our online returns period to 60 days for exchange and 30 days for refund. This applies to all orders placed from 23rd March 2020 until further notice. Our standard terms & conditions for returns still apply.

For further information regarding returns, please visit our COVID-19 Response page.

How To Return Unwanted Goods

If you are returning goods for exchange or credit/refund, please package your goods safely and securely and use the original packaging. There are a number of ways to return items back to us and we recommend the following options:

Return by Recorded Post:

If you are independently returning items we recommend that you use a reputable courier for larger goods, and Royal Mail (postal service) recorded delivery for smaller items.

We are unable to accept responsibility for goods lost in transit on the way from you to us.

Return by DPD UK Collection Service:

We can now provide all our UK mainland customers a DPD courier collection from your preferred address for just £9.99 on small-large parcels up to 30KG. This is the most convenient service if you are returning larger items and require a fast return back to us. Simply contact us and we will send the courier to your door!

Call us on 0333 800 1617+44 333 800 1617 or email returns@clubhousegolf.co.uk to arrange your DPD UK Collection Return. (Lines Open: Mon-Fri 9:00am-5:30pm)

Advantages Of The DPD UK Collection Return Service:

- A fast proven return service which on most occasions is much cheaper than returning via Royal Mail postal service on larger, heavier goods.

- Easy, hassle free procedure. We send the courier to you and your parcel is collected then shipped back to us within 2-3 working days with full tracking data available.

This service carries a maximum insurance cover of £150 per parcel. If the value of your return item(s) is greater, this service can only be used at the risk to the sender not Clubhouse Golf.

Amendments & Cancellations

Cancelling and amending eligible orders are only accepted on email to customerservices@clubhousegolf.co.uk.

Order amendments and changes that include cancellations of orders are subject to our terms & conditions. Once your request has been received we will forward you conformation for your records.

Conditions Of Refunds

Upon receipt of your original order commencing the very next day, you now have a 30 day period to notify us that you would like to return eligible items for a refund. This period includes weekends and bank holidays. Please note, the refund policy only applies to the original purchase and does not cover exchanges that fall outside the refund terms & conditions. Exchanges that are returned within our exchange policy will be issued with a credit note less any postage charges that have been incurred by Clubhouse Golf relating to the original request for exchange (exchanges are not a new contract of purchase).

Procedure Of Notification

You must notify us prior to your return by emailing returns@clubhousegolf.co.uk. Items returned must be eligible for a full refund within the guidelines of our Terms & Conditions. Once your email has been sent, items must be received back within 7 days for UK and European customers.

This notifcation process is accepted by email only.

Return For Exchange Or Credit Note

We now offer a 60 day exchange or credit note return from the date of order. Any items you wish to return for size or style must be received back no later than the 28 days. Alternatively we offer a return for credit note which will be issued upon return to the value of the goods that can later be used to purchase goods within a time frame.

All items returned must be in the exact condition as received, with all labels attached and in the original packaging, the items must not contain any outside odours which includes the odour from cigarette smoking. Goods received back to us that are not in a resalable condition will either be returned back or possibly allocated a partial or full credit note that can be used to purchase any other goods within a time frame.

Faulty Or Incorrect Items

In the event that your item has developed a fault or you have been sent an incorrect item, please contact us immediately. If you are a UK customer and your item has developed a fault within 90 days of the purchase date, we will arrange a DPD UK Drop Off service for small-medium parcels or a DPD UK Collection for larger parcels at our cost. Any faulty items that fall outside of the 90 day policy are to be returned at the owners cost under CRTBW (customer return to base warranty).

Once we have received your faulty return, it will be processed as quickly as possible and we will deliver your replacement item via an express service. Faulty items may be subject to inspection by the manufacturer and can take up to 7-10 working days for this process before any resolution can be made. If the item you returned is not considered faulty through inspection, it is the customers responsibility to incur the postage cost to return the items back.

All faulty items must be received back to us within the manufactures warranty period that is allocated to each specific product and no faulty returns will be accepted outside of the warranty period.

Customer Returns Form & Help

Clubhouse Golf is committed to the customer ease of use of our website and total efficiency. Below we have introduced easy printable PDF forms that cover the following return procedures; Unwanted Goods, Faulty Items.

Click Here To Download Your Returns Form

Returns Help and Advice:
Our returns team operate Monday to Friday from 9am to 6pm (closed weekends & Bank Holidays). To speak to our returns department please call us on 0333 800 1617+44 333 800 1617.

Alternatively please email our returns team with any enquiries or help you require: returns@clubhousegolf.co.uk

Returns Address

Clubhouse Golf - Hub
Returns Department
Unit 7 Fairhills Business Park
Woodrow Way
Irlam
Manchester
M44 6ZQ

Terms & Conditions

All items returned must be in the exact condition as received and in the original packaging, this includes the odour from cigarette smoking. Goods received back to us that are not in a resalable condition will either be returned back or possibly allocated a credit note that can be used to purchase any other goods online or by mail order.

Clubhouse Golf holds no liability (outside of normal warranty given by the manufacturer) with regard to the return of any wood, purchased by a consumer which currently confirms to R&A or USGA regulations but may not do so in the future due to changes to the rules set by the governing bodies of the game.

The threshold for free delivery as per our terms and conditions is £30. All concluded orders that meet this figure are eligible for standard free UK shipping. If any items are returned for a refund/exchange from any order which has received free shipping the refunded amount will be taken in to account to ensure that the remaining order value still exceeds the free shipping qualification. If any refund/exchange brings the final order total below the free shipping threshold the relevant postage charge will be deducted from the refund amount. Any order that falls short of the free shipping exemption will be charged back to the customer and deducted off the refunded amount.

All goods returned with a request for exchange that are only eligible for an exchange (out of refund qualification) will be returned back to you at our expense. This service only covers exchanges on the original order if the goods are received back within 60 days of purchase date for one exchange only and are subject to our standard UK Mainland delivery rate service. Any purchases made that have received free delivery (UK Mainland) will also qualify. Any orders outside the UK or none UK Mainland or orders that have received discounted shipping rates will be subject to the return shipping charge being applied at the website shipping rates. If any items are allocated a credit note postage will be charged against the redemption unless the order exceeds our free shipping rates as per our tariff.

Upon our receipt of your returned items the refund process will commence. Refunds are made direct back to the original payment method as per your order and can take up to 7 days from our receipt of the goods.
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