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Returns

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Easy Returns

Clubhouse Golf strive to give all customers complete satisfaction on their purchase. If for any reason you are unhappy with a product that you have received, you can return it for a full refund within our Returns Policy.

If you would like to return any items back to us, please ensure they are packaged securely and in the original product packaging. You can download a printable form below that covers all of the return procedure.

Click Here To Download Your Returns Form

There are a number of ways to return items back to us and we recommend the following options:

Return by Recorded Post
Return by Recorded Post

If you are independently returning items, please send to the below address. We recommend that you use a reputable courier for larger goods, and Royal Mail (postal service) recorded delivery for smaller items.

Clubhouse Golf - Returns Department
Unit 7 Fairhills Business Park
Woodrow Way
Irlam
Manchester
M44 6ZQ

We are unable to accept responsibility for items lost in transit.

Return by DPD UK Drop Off Service
Return by DPD UK Drop Off Service

We can now provide all our UK mainland customers a pre-paid DPD drop off return service for just 2.99 on small-medium parcels up to 20KG (size restrictions apply). This is a convenient and new service that allows you to drop off your parcel 7 days a week within a network of over 2,500 DPD Pick Up Shops that operate within convenience stores such as Londis, Spar, Costcutter, Premier, One Stop, Co-Operative, Nisa Local & more! With a growing network of drop off destinations there are currently 80% of drop off shops within 2 miles and 96% within 5 miles allowing you to drop off your parcel at a convenient time that suits you.

DPD Dropoff Return Service

Advantages of the DPD UK Drop Off Service:
  • A trusted and proven return service which on most occasions is much cheaper than returning via Royal Mail postal service.
  • Easy, hassle free procedure to setup and drop off your parcel return. Drop off your parcel 7 days a week at a convenient time to suit you which means no more long Post Office queues.
  • Your return parcel is then returned back to us via the DPD network within 3-5 working days with full tracking data available.
This service carries a starting insurance cover of 50 per parcel. An increase to the insurance cover can be added at an additional cost to the return.

Return by DPD UK Collection
Return by DPD UK Collection

We can now provide all our UK mainland customers a DPD courier collection from your preferred address for just 9.99 on small-large parcels up to 30KG. This is the most convenient service if you are returning larger items and require a fast return back to us. Simply contact us and we will send the courier to your door!

Call us on 0333 800 1617+44 333 800 1617 or email returns@clubhousegolf.co.uk to arrange your DPD UK Collection return.

Advantages of the DPD UK Collection:
  • A fast proven return service which on most occasions is much cheaper than returning via Royal Mail postal service on larger, heavier goods.
  • Easy, hassle free procedure. We send the courier to you and your parcel is collected then shipped back to us within 2-3 working days with full tracking data available.
  • This service carries a maximum insurance cover of 150 per parcel. If the value of your return item(s) is greater, this service will be used at the risk to the sender.

Return by DPD European Drop Off Service
Return by DPD European Drop Off Service

We can now provide selected European customers a pre-paid DPD drop off return service for just 12.99 on small-medium parcels up to 20KG (size restrictions apply). This is a convenient and new service that allows you to drop off your parcel 7 days a week within a network of over 3000 DPD Pick Up Shops located in your country.

Call us on 0333 800 1617+44 333 800 1617 or email returns@clubhousegolf.co.uk to arrange your DPD European Drop Off return.

Advantages of the DPD European Drop Off Service:
  • A trusted and proven return service which on most occasions is much cheaper than returning via postal service or other couriers.
  • Easy, hassle free procedure to setup and drop off your parcel return. Drop off your parcel 6/7 days a week at a convenient time to suit you which means no more long postal office queues.
  • Your return parcel is then returned back to us in the UK via the DPD network within 7-10 working days with full tracking data available.
This service carries a maximum insurance cover of 50 per parcel. If the value of your return item(s) is greater, this service will be used at the risk to the sender.

If you need to need to speak to or email one of our returns team, please use the following contact details below:

Phone: 0333 800 1617+44 333 800 1617 (Mobile Friendly)

Email: returns@clubhousegolf.co.uk

(Lines Open: Mon-Fri 9am-5:30pm, Bank Holidays 9am-5pm)

Conditions Of Refund

Upon receipt of your original order commencing the very next day, you have a 30 day period to return eligible items for a refund. This period includes weekends and bank holidays. For any items returned later than 30 days, a credit note to the value of the items will be issued (which can be used on a future purchase). Refunds are made back to the original payment method as per your order and can take up to 7 days from our receipt of your goods. If you purchased via card payment by telephone, we will contact you for the original payment details.

No Exchange Service

Due to the nature of fast moving product and stock availability, we are unable to offer an exchange service. If you would like to replace your item with another, we recommend you place a new order to ensure stock is allocated for you. This will also allow us to provide a quicker delivery service so you receive your replacement item sooner.

Faulty Or Incorrect Items

In the event that your item has developed a fault (within the manufacturer’s warranty period) or you have been sent an incorrect item, please contact us immediately. If you are a UK customer and your item has developed a fault within 60 days of purchase, we will arrange a DPD UK Drop Off service for small-medium parcels or a DPD UK Collection for larger parcels. Any faulty items that fall outside of 60 days are to be returned at your cost under CRTBW (customer return to base warranty).

Once we have received your faulty item, we will process your return as quickly as possible and deliver your replacement item via an express service. Faulty items may be subject to inspection by the manufacturer. Many of our manufacturer’s operational facilities are affected due to COVID-19, therefore delays are to be expected for such items. If the item you returned is not considered faulty through inspection, it is the consumer’s responsibility to incur the postage cost to return the items back.

General Conditions

All items returned must be in their original packaging and exact condition as sold and received. Items must not show any signs of damage, been worn and must be free from any odours (including cigarette smoke). Items received back in a non-resalable condition will be returned back.

Any custom fit, personalised or special ordered items that are not standard stock cannot be returned for credit note or refund (unless supplied as faulty, not fit for purpose or not as described). Any item received as a free of charge gift must be returned back with the items for refund.

To view our full Terms & Conditions, please click here.
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