Returns

Clubhouse Golf strive to give all customers complete satisfaction on their purchase. If for any reason you are unhappy with a product that you have received, you can return it for a full refund within our Returns Policy.

If you would like to return any items back to us, please ensure they are packaged securely in the original product packaging and the Delivery Note is included in the parcel. If you no longer have the original Delivery Note, you can download a printable Returns Form below that covers all of the return procedure.

Click Here To Download Your Returns Form

There are a number of ways to return items back to us and we recommend the following options:


If you need to get in touch with one of our Returns team, please contact us by:

Message: Click here

Phone: 0333 800 1617+44 333 800 1617 (Mobile Friendly)

Lines Open: Monday to Friday 8am - 6pm (Bank Holidays 9am - 4pm)

Upon receipt of your original order commencing the very next day, you have a 30 day period to return eligible items for a refund. This period includes weekends and bank holidays. For any items returned later than 30 days, a credit note to the value of the items will be issued (which can be used on a future purchase). Refunds are made back to the original payment method as per your order and can take up to 7 days from our receipt of your goods. If you purchased via card payment by telephone, we will contact you for the original payment details.

Due to the nature of fast moving product and stock availability, we are unable to offer an exchange service. If you would like to replace your item with another, we recommend you place a new order to ensure stock is allocated for you. This will also allow us to provide a quicker delivery service so you receive your replacement item sooner.

In the event that your item has developed a fault (within the manufacturer’s warranty period) or you have been sent an incorrect item, please contact us immediately. If you are a UK customer and your item has developed a fault within 60 days of purchase, we will arrange a DPD UK Drop Off service for small-medium parcels or a DPD UK Collection for larger parcels. Any faulty items that fall outside of 60 days are to be returned at your cost under CRTBW (customer return to base warranty).

Once we have received your faulty item, we will process your return as quickly as possible and deliver your replacement item via an express service. Faulty items may be subject to inspection by the manufacturer. Many of our manufacturer’s operational facilities are affected due to COVID-19, therefore delays are to be expected for such items. If the item you returned is not considered faulty through inspection, it is the consumer’s responsibility to incur the postage cost to return the items back.

All items returned must be in their original packaging and exact condition as sold and received. Items must not show any signs of damage, been worn and must be free from any odours (including cigarette smoke). Items received back in a non-resalable condition will be returned back.

Any custom fit, personalised or special ordered items that are not standard stock cannot be returned for credit note or refund (unless supplied as faulty, not fit for purpose or not as described). Any item received as a free of charge gift must be returned back with the items for refund.

To view our full Terms & Conditions, please click here.