Terms & Conditions

About Us

Clubhouse Golf Direct are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Name & Registered Office:

CLUBHOUSE GOLF LIMITED
599 ECCLES NEW ROAD
SALFORD
MANCHESTER
LANCASHIRE
M50 1EP

Company No: 04889650

Place Of Registration: United Kingdom

Phone Number: 0161 745 7055

Fax: 0161 250 0405

Email: sales@clubhousegolf.co.uk

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept all debit, credit and American Express cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Please Note: When ordering for the first time all goods will only be shipped to the card holders matching address details. Repeat purchases can be shiped to other delivery destinations subject to full postal code and landline telephone number being provided at the point of order.


International Orders (Non UK): Unfortunately because of increased Internet fraud, we are requiring proof of card ownership for ALL new Non-UK orders. Before we can ship any Non-UK orders we MUST have a copy of the credit card statement or Utility bill with the name and address of the customer the order is being shipped to on file. It must be either emailed to us at sales@clubhousegolf.co.uk or sent to us at:

International Orders Dept
Clubhouse Golf Direct
599 Eccles New Road
Salford
Manchester
M50 1EP

If you have any questions or queries please contact our Customer Service team on +44 161 745 7055 or alternatively email sales@clubhousegolf.co.uk

Shipping And Handling

Clubhouse Golf Direct Delivery Rates: ( Please Read Carefully Before Ordering As These Charges And Conditions Will Be Part Of Your Order)

48-Hour Delivery- £3.95 ( Free On All Orders Over £100) Next Working Day- £4.99 ( Reduced Over £100)

Our Couriers: ParcelForce Worldwide. DPD. Royal Mail.

Please note: The above delivery charges are a subsidised charge that is made to our customers based on the value of their spend. The Actual cost incurred by Clubhouse Golf Direct is £9.99 for next day delivery and £7.99 for 48-hour delivery. All Shipping charges are a separate contractual agreement within the order process and website.

3rd Party Collections: Clubhouse Golf Direct is happy to arrange a third party collection on goods. The cost incurred by the customer is £14.99 the actual cost incurred to Clubhouse Golf Direct is £19.99. This service can be arranged by either emailing sales@clubhousegolf.co.uk or telephoning 0845 375 1716.

48 Hour Delivery-

**Please Note The Following Postcodes Are Exempt From This Charge And Have Their Individual Charges Below - All JE, All GY, All IV, All HS, KA27-28, All KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, All ZE, All BT, All IM, TR21-25

Next Day Service-

**Please NoteThe Following Postcodes Are Exempt From This Charge And Have Their Individual Charges Below - All JE, All GY, All IV, All HS, KA27-28, All KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, All ZE, All BT, All IM, TR21-25

The Highlands Of Scotland & Northern Ireland 48 Hour Service- £9.00

** Please Note This Charge Applies To The Following Postcodes - All IV, All HS, KA27-28, All KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, All ZE, All BT

Isle Of Man, Isles Of Scilly & Channel Islands 48 Hour Service- £10.00

** Please Note This Charge Applies To The Following Postcodes - All JE, All GY, All IM, TR21-25

Please Note:

When ordering for the first time all goods will only be shipped to the card holders matching address details. Repeat purchases can be shiped to other delivery destinations subject to full postal code and landline telephone number being provided at the point of order.

We dispatch orders on weekdays only, Mon-Fri except Bank Holidays. If you place your order on Friday before 2:00pm on a Next Day service, then it will arrive on Monday. If your order is placed over the weekend on a Next Day service, then it will arrive on Tuesday. A Saturday delivery service is available and quotes can be obtained by calling 0845 375 1716 and speaking to one of our sales team.

In the unfortunate isolated instances that Next Day delivery is not met then this entitles the customer to a refund of the difference with the standard delivery charge.

Delivery Schedule

Clubhouse golf offer a fast home delivery service; and all orders over £100 in value are shipped free of charge if ordered on-line (Post Code Exceptions Occur These Are Noted Above Please Check Our Shipping & Delivery Page Above For Full Details Or Call 0845 375 1716 To Check Your Delivery Rate). Usually products are despatched 24 hours from receipt of order, subject to stock. All goods are fully insured in transit.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 17.5% VAT is included in all prices.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

100% Customer Satisfaction From Clubhouse Golf Direct:

We Strive To Give All Our Customers Complete Satisfaction With Goods And Services Purchased From Clubhouse Golf Direct. If For Any Reason You Are Unhappy With A Product That You Have Purchased, You Are Welcome To Return It For A Exchange Or Refund.This Allows You To Purchase Goods In Complete Confidence, With The Knowledge That You Will Be Credited/Refunded it's Your Choice, If You Are Not Happy With The Product. Please Read Conditons Below For Complete Breakdown Of These Conditions

Conditions Of Returns:

Returned goods must be unused and in the original packaging. Goods can only be returned for a refund if we receive them within 10 days from the date of purchase. If you wish to receive a credit note or to exchange your product then these are accepted upto 28 days from the date of purchase.

Please note that it is the responsibility of the customer to ensure that all return items are returned to us in exactly the same condition as received. Goods must be in a resalable condition as any goods that are not will be issed with a credit note or will be returned to the customer.

Conditions Of Refunds:

For a refund to take place the goods must be received back to Clubhouse Golf Direct within the strict 10 day period from the date of purchase. As we operate an auto stock replenishment system any goods returned to us after this time will be offered an exchange of goods or to be issued with a credit note. It is the responsibility of the customer to ensure that any goods returned to us are in the same condition as received.

Special Order Items:

Special Order Items Including Custom Fit Orders Cannot Be Returned Or Cancelled Once Ordered . A Replacement Item Will Be Offered If There Is A Manufacturing Fault Which Is Not Repairable. If The Item Falls Under A Repairable Resolve Then The Product Will Be Returned To The Manufacture For Correction.

Special Offers Conditions:

Clubhouse Golf will on occassions run special offers through its website and mail order lines, these offers cannot be used in conjunction with any other offers that may be running at the same time or have been used at previous times and may well be used again at other times. Any free of charge product that is being offered at the time of the promotions will not be offered at these times, we will simply be giving the customer the lowest price available.

Clubhouse Golf Gift Certificate Terms & Conditions:

In conjunction with Clubhouse Golf's terms and conditions, the following conditions apply for the Clubhouse Golf Gift Certificate giveaway. Once an order is placed a gift certificate will be issued to the value stated on the product, this certificate can be redeemed on your next purchase with Clubhouse Golf, the gift certificate cannot be used against any other items offering a gift certificate.

If for any reason we cannot supply you with the item you have ordered you will be contacted by a member of staff to inform you of this, if you decide to cancel the order then the gift certificate will not be issued for your original purchase. If you return an item for a refund and have received a gift certificate with the purchase this certificate must be returned to us with the item or if you decide to keep the certificate you will lose the certificate price from your refund. The gift certficates do not have a cash value and cannot be returned for a cash refund of any value.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 375 1716 (International +44 0845 375 1716) or fax us on 0044 161 250 0405 or write to us at 599 Eccles New Road Salford Manchester M50 1EP United Kingdom

Privacy Policy

Clubhouse Golf Direct do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy

In the unlikely event that you experience problems with any of the products you have bought from us, please call our customer services team on 0845 375 1716

Returning your goods:

Package your goods safely and securely - use the original packaging if this is possible.

Use a reputable courier for larger goods, or recorded delivery for smaller items.
We are unable to accept responsibility for goods lost in transit on their way from you to us.

To speed up the returns process please keep your receipt, delivery note or proof of purchase in a safe place for the duration of your warranty.

Send to us at:

Clubhouse Golf Direct
Int/Mail Department
599 Eccles New Road
Salford
Manchester
M50 1EP


Please Note:

Clubhouse Golf holds no liability (Outside of normal warranty given by the manufacture) with regard to the return of any wood, purchased by a consumer which currently confirms to R&A or USGA regulations but may not do so in the future due to changes to the rules set by the governing bodies of the game.