Easy ReturnsWe strive to give all our customers complete satisfaction with goods and services purchased from Clubhouse Golf Direct. If for any reason you are unhappy with a product that you have purchased, you are welcome to return it for an exchange or refund within our policy in exactly the same condition as received, unused and in a resaleable condition (See Terms & Conditions). This allows you to purchase goods in complete confidence, with the knowledge that you can exchange goods or credited/refunded, it's your choice.
How to return unwanted goods: If you are returning goods for exchange or credit/refund, please package your goods safely and securely and use the original packaging if this is possible. We recommend that you use a reputable courier for larger goods, and Royal Mail recorded delivery for smaller items. We are unable to accept responsibility for goods lost in transit on the way from you to us. To speed up the returns process please keep your receipt, delivery note or proof of purchase in a safe place for the duration of your warranty.
Customer Returns Forms: You can download a returns form that is quick and simple to use. Go to our customer service section and click on the section "Order & Return Forms" there you will be able to download a printable returns form that covers all return items.
Please Note: Unwanted goods must be returned at your cost to the address that is on the purchase invoice, clearly stating your full name and address including your postcode and contactable telephone number.
Incorrect & Faulty Goods: In the event we have made an error and sent you an incorrect order or a product that is faulty, please contact us immediately on our Local Call Rate 0845 375 1716. Once we are notified we can advise you of the return procedure. We will cover the cost of the return postage subject to our notification of return postage that we recommend. On large items we will arrange a third party collection and smaller goods we require them to be returned using the Royal Mail service. Upon receipt of the faulty item we will deliver the replacement to you on a express service. Reporting faulty products after 28-days from invoice date cannot be collected and are covered only by the CRTBW (customer return to base warranty). We strongly recommend that you use a reputable courier for larger goods, and Royal Mail recorded delivery for smaller items with adequate insurance cover on all returns.
Faulty Goods Forms- You can download a faulty goods form that is quick and simple to use. Go to our customer service section and click on the section "Order & Return Forms" there you will be able to download a printable returns form that covers all faulty returns items.
Returns Address:
Clubhouse Golf Direct
Returns Department
599 Eccles New Road
Salford
Manchester
M50 1EP
Tel: 0845 375 1716
Email: sales@clubhousegolf.co.uk
Please Note: Clubhouse Golf holds no liability (Outside of normal warranty given by the manufacture) with regard to the return of any wood, purchased by a consumer which currently confirms to R&A or USGA regulations but may not do so in the future due to changes to the rules set by the governing bodies of the game.
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