We strive to give all our customers complete satisfaction with goods and services purchased from Clubhouse Golf Direct. If for any reason you are unhappy with a product that you have purchased, you are welcome to return it for an exchange or refund within our policy in exactly the same condition as received, unused and in a resaleable condition (see Terms & Conditions). This allows you to purchase goods in complete confidence, with the knowledge that you can exchange goods or credited/refunded, it's your choice.

How to return unwanted goods:
If you are returning goods for exchange or credit/refund, please package your goods safely and securely and use the original packaging. We recommend that you use a reputable courier for larger goods, and Royal Mail recorded delivery for smaller items. We are unable to accept responsibility for goods lost in transit on the way from you to us. To speed up the returns process please keep your receipt, delivery note or proof of purchase in a safe place for the duration of your warranty.

Conditions Of Refunds:
For a refund to take place the goods must be received back to Clubhouse Golf Direct within the strict 10 day period from the date of purchase. As we operate an auto stock replenishment system any goods returned to us after this time will be offered an exchange of goods or to be issued with a credit note. It is the responsibility of the customer to ensure that any goods returned to us are in the same condition as received.

Customer Returns Forms:
You can download a returns form that is quick and simple to use. Click here and you will be forwarded to a page where you will be able to download a printable returns form that covers all return items.

Please Note:
Unwanted goods must be returned at your cost to the address that is on the purchase invoice, clearly stating your full name and address including your postcode and contactable telephone number.

Incorrect & Faulty Goods:
In the event we have made an error and sent you an incorrect order or a product that is faulty, please contact us immediately on our Local Call Rate 0845 375 1716. Once we are notified we can advise you of the return procedure. If your fault develops within 28 days of purchase on large items we will arrange a third party collection and smaller goods we require them to be returned using the Royal Mail service. Upon receipt of the faulty item we will deliver the replacement to you on a express service. Any faulty products after reported 28-days from invoice date cannot be collected and are covered only by the CRTBW (customer return to base warranty). We strongly recommend that you use a reputable courier for larger goods, and Royal Mail recorded delivery for smaller items with adequate insurance cover on all returns.

Faulty Goods Forms:
You can download a returns form that is quick and simple to use. Click here and you will be forwarded to a page where you will be able to download a printable returns form that covers all return items.

Returns Address:
Clubhouse Golf Direct - Hub
Unit 7 Mayfield Industrial Park
Liverpool Road
Irlam
Manchester
M44 6GD

We will only accept returns from an online purchase that are posted back to the above address.

Phone: 0845 375 1716 (Mobile Friendly: 0161 745 7055)

Returns Email: sales@clubhousegolf.co.uk

Please Note:All items returned must be in the exact condition as received and in the original packaging, this includes the odour from cigarette smoking. Goods received back to us that are not in a resalable condition will either be returned back or possibly allocated a credit note that can be used to purchase any other goods online or by mail order.

Please Note:
Clubhouse Golf holds no liability (Outside of normal warranty given by the manufacture) with regard to the return of any wood, purchased by a consumer which currently confirms to R&A or USGA regulations but may not do so in the future due to changes to the rules set by the governing bodies of the game.