COVID-19 Response:  An update on delivery information,
returns policy and our safety measures.  Find out more
 

COVID-19 Response

This notice was last updated on 14th May 2020.

An update on delivery information, returns policy and our safety measures.

With the unprecedented worldwide COVID-19 pandemic, we would like to inform you and provide complete reassurance that we are doing all we can to continue operating safely and fulfil the needs of our valued customers.

The health and well-being of our customers, employees and suppliers is paramount to our management team. We are strictly adhering to the guidelines provided by the UK government, Public Heath and WHO. With this, the situation is closely being monitored and we will keep you informed of any changes that may affect us.

Delivery Information

Due to golf courses re-opening across the UK and Europe, weve recently seen a huge increase in people shopping online and we are currently experiencing an extremely high volume of orders. As a result, we have temporarily increased our delivery times, paused our UK Next Day services and please also be aware there may be a further 1-3 day delay. We have put extra measures in place to help keep our staff safe and to ensure all of our orders will be dispatched safely. Our team are working very hard to dispatch orders as quickly as possible and we ask for your patience if it arrives later expected.

Our courier DPD have implemented new measures like contact-free delivery, meaning deliveries can be made without contact to your chosen safe place. You will not be asked to sign for your parcel on a handheld unit. We also recognise that some people may be self-isolating and unwilling or unable to open their door to receive parcels, so there's a range of delivery options for everyone including setting delivery preferences on the DPD app or leaving a note on the front door for where to leave the parcel.

Please visit our Delivery page for further information.

Returns Policy

Due to the impact coronavirus is having on our customers ability to return items, weve extended our online returns period to 60 days for exchange and 30 days for refund. This applies to all orders placed from 23rd March 2020 until further notice. Our standard terms & conditions for returns still apply.

To comply with the Governments advice to close non-essential shops, our DPD UK drop off service is temporarily suspended. This means you wont be able to drop off your parcel at a local shop. If you are returning goods, we have reduced the cost of our DPD UK collection service to just 4.99 which provides a safe and convenient way to make a return from home. DPD will collect your parcel contact-free without the need of acquiring a signature. Smaller parcels can still be returned by recorded post through Royal Mail, or any other postal service.

For added peace of mind, we have extended our faulty free-return period to 90 days. In the event that your item has developed a fault within this period, please contact us immediately and we will arrange a DPD collection at no cost to you. Once the return has been received back, we will provide an immediate replacement if the fault is clear and obvious. Please be aware that some faulty items are subject to inspection or repair by the manufacturer. Many of our manufacturers operational facilities are affected due to coronavirus, therefore delays are to be expected for such items.

Please visit our Returns page for further information.

Safety Measures

Our offices and warehouse distribution centre in Manchester remain operational and we have introduced clear measures and procedures to ensure we keep all of our team as safe as possible and that all of our orders will be dispatched safely.

Actions taken so far include:
  • All office-based staff are split into alternate teams working from home, to reduce the number of staff in the business at the same time and to minimise the contact of people.
  • Introduced many additional precautions to ensure our warehouse staff, who fulfil your orders, are kept safe in their working environment.
  • Suspended any customer collection or return to our warehouse.
  • Been in constant communication with our suppliers and other partners to ensure that we continue to provide you with the best possible service without compromising on safety.
  • Our Manchester store is temporarily closed and all our in-store services are unavailable.
You can also be reassured that our Customer Service & Sales team are here to support the business and all our customers on any enquires relating to new or existing orders. However, we are experiencing a high volume of enquires at this time and we ask for your patience as we get back to each and every one of you. Our team are available during normal working hours, on 0333 800 1617+44 333 800 1617 (mobile friendly), via our Live Chat service or you can email customerservices@clubhousegolf.co.uk.

We would like to take this moment to thank you for your continued loyalty and playing an important part in supporting our journey. Above all, we hope you are your family stay safe and well. We are in this together, we will all get through this together and the game we all love will be waiting for us when we return.

For further information and advice on COVID-19, please visit www.gov.uk/coronavirus.
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